Resilience Inc. Newsletter: June 17, 2019 (Volume 44)

Message From Lori Ashcraft

Hello Friends,

This month I have put a new true story on our website that illustrates a variety of points of view. There are four characters in the story – a person receiving services, case managers, me who was the director, and the system. As the story unfolds, you will be tempted to take sides, or to defend various players, or to at least explain their side of the story in more detail. To read the story, go to our website by clicking on this tab Resources. Then scroll down and click on “Four Players in an Ongoing Saga of Service Provision” (in orange).

You’ll immediately see my bias early on in the story. This story was published several years ago in a book I wrote entitled “Re-inventing Broken Systems, Fixing Case Management”. At the time I was very disappointed in the state of case management and what it had been reduced to. My working title for the book was, “I hate case management.” There! That Gives away my point of view at the time.

As I re-read this story many years later, I can see that I was not entirely fair to some of the players. I was coming at the problem from a “point of view” instead of a “viewing point”. As I re-view this true account, I can see how I could have had more of a win, win, win, win solution instead of just assuring myself that I was right. I‘m older now and not so quick to blame and more inclined to get buy-in to solutions. This is the only thing I can think of that’s good about getting older.

So long for now. I hope you all are having a wonderful summer. Sending you love and light.

Lori

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