The Bay Area Warmline goes Statewide

The Bay Area Warm Line goes Statewide
By Leah Harris

In a massive victory for peer-run services and crisis prevention, California Governor Gavin Newsom allocated $10.8 million for three years for the existing San Francisco-based Peer-Run Warm Line to expand beyond Northern California to cover the whole state. Local advocates and State Sen. Scott Weiner and Assembly Budget Committee Chair Phil Ting, both of San Francisco, worked with the governor to get the Warm Line funded in the state budget.

Loneliness and social isolation have a tremendously negative impact on health and can even lead to premature death. The Peer-Run Warm Line helps to create a connection and reduce the human toll of social isolation. Such supports may be especially needed in rural areas where isolation may be more widespread. Warmline director Peter Murphy told Capital Public Radio: “Especially for isolated areas, rural areas, it can be a great service to provide support for people who may not have very good access to mental health services.”

The Warm Line is an important prevention resource, meant to be used before an individual reaches the crisis point. As the Mental Health Association of San Francisco, which houses the warmline call center, explains on its website:

Think of a pot that’s been left unattended and has started to boil over. Things are burning and smoke is filling the room, and we have to act now to prevent the damage from getting worse. Distress left for too long can be like that pot–suddenly boiling over into a crisis.

But it takes time and a lot of heat to get to that boiling point. What if we’d done something sooner, while things were warming up but not yet dangerously hot?

At a press conference last fall, State Sen. Weiner talked about the people the Warm Line was made for: “So many Californians – they may not quite be in crisis, but they are just about in crisis, or at risk of going into crisis. They have some real challenges, and they feel alone, and isolated. They don’t necessarily want to go to the emergency room, or they maybe don’t have the resources to seek out mental health care or counseling, but they need support.”

The San Francisco-based Warm Line provides free, non-emergency support and referrals to California residents via the toll-free phone line at 855-845-7415. Warm Line peer workers can also be reached via instant message. A recent press release from Assemblyman Ting’s office indicated that the Warm Line would ramp up to 24/7 by 2020, and expects about 25,000 calls per year.

For further reading:

California Launches Peer-Run Mental Health ‘Warm’ Line (Capital Public Radio)

California Warmlines

warm line is an alternative to a crisis line that is run by “peers,”
generally those who have had their own experiences of trauma
that they are willing to speak of and acknowledge

MHA-SF  The Peer-Run Warm Line (1-855-845-7415) is a non-emergency resource for anyone in the Bay Area seeking emotional support. We provide assistance via phone and web chat on a nondiscriminatory basis to anyone in need Or Chat via IM
Hours:  Sunday 7am – 9pm ~ Monday – Friday 7am – 11pm ~ Saturday 7am – 3pm


Project Return Peer Support Network Peer-Run Warmline
Los Angeles County Residents
Hours Monday – Friday 5pm-10pm, Saturday 11am-4pm, Sunday Closed
(888) 448-9777 English and by text
(888) 448-4055 Spanish and by text


The OC Warmline- NAMI Orange County
(714) 991-6412
Hours: Monday-Friday 9am-3am ~ Saturday & Sunday 10am to 3am
Languages: English, Spanish, Vietnamese and Farsi with Interpreter Services available


Consumer to Consumer – The Meeting Place Clubhouse, Inc.
for San Diego residents only
800 920-WARM (9276) and (619) 295-1055
Hours: 7 days a week 4:00 P.M. to 11:00 P.M., except Holidays
Northern Valley Peer Run Talk Line


Butte County, California
A confidential non-crisis peer support network. You are not alone, we are here to listen.
Hours 7days/week 365 days/year 4:30 pm-9:30 pm


San Joaquin County BH Services Consumer Support Warm-Line
For local San Joaquin County residents only
(209) 468-8686
Operating 24/7 since July of 2008


Warmline Connection (NAMI Sonoma)
Hours: Mon-Fri 9am – 5pm


PDF of information

Need to Talk to a Peer? CA Warmlines!

This List is copied from the National Empowerment Center

Project Return Peer Support Network 

2677 1/2 Zoe Ave
Huntington Park, CA 90255
Project Return Peer Support Website

Now accepting calls nationwide
Warmline hours
Monday-Friday 5p-10pm; Saturday 11am-4pm
(888) 448-9777 English
(888) 448-4055 Spanish

The OC Warmline – NAMI Orange County

(714) 991-6412
9am to 3am Monday-Friday;
10am to 3am Saturday and Sunday
Languages: English, Spanish, Vietnamese and Farsi
Interpreter Services available

Peer Warmline Connection

(707) 565-4466
Friday – Sunday evenings, 5:30pm-9:30pm

San Diego Warmline for San Diego residents

(619) 295-1055
Open 3:30 PM to 11:00 PM 7 days a week.

San Joaquin

(209) 468-3585 or 1(888) 468-9370
Operating 24/7 since July of 2008.
For local San Joaquin County residents only.

Northern Valley Talk Line

Butte County, California
A confidential non-crisis peer support network.
You are not alone, we are here to listen.

Toll Free: 1-855-582-5554
Open 4:30 pm-9:30 pm 7days/week 365 days/year
Talk line is funded by Butte County Mental Health & MHSA funding